Refund policy

Return & Refund Policy

We want you (and your cat) to love your purchase. If not, we’ve got you covered.

10-Day Money-Back Guarantee
You have 10 days from the date of delivery to request a return or refund.

Eligibility for Returns
To be eligible:

  • Item must be unused and in its original condition

  • Item must be in original packaging

  • Proof of purchase is required

How to Request a Refund
Simply contact us at [your email] with your order number and reason for return.
We’ll guide you through the next steps.

Refunds
Once your return is received and inspected, we’ll notify you.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
Received a damaged or wrong item? Contact us within 48 hours of delivery with photos, and we’ll make it right — no hassle.

Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

We’re here to make things simple and stress-free — just reach out and we’ll help.