Refund policy
We Want You to Love Your Glamoer™ Experience
We put care into every Astral Glow™ product, but we understand that sometimes things don't go as planned.
If your product arrives damaged, defective, or you're simply not satisfied, we're happy to help.
✦ 10-Day Money-Back Guarantee
You have 10 days from the date of delivery to request a return.
If you're not happy with your purchase, contact us within 10 days and we'll guide you through the return process.
✦ Damaged or Defective Product
Received your Astral Glow™ damaged or not working properly?
Don't worry. We're here to make it right.
Please contact us as soon as possible with:
- Your order number
- A brief description of the issue
- Clear photos or a short video showing the damage or defect
Our team will review your request and help arrange the appropriate solution.
✦ Refunds
Once your return is approved and the returned product is received and inspected, we'll process your refund.
Approved refunds will be issued to your original payment method.
Please allow some time for your bank or payment provider to process the refund.
✦ Important
To be eligible for a return, the product should be returned in reasonable condition with its original packaging and included accessories where possible.
Return requests must be made within 10 days of delivery.
Need Help With a Return?
We're happy to help.
Send us your order number and we'll take care of the rest.
Glamoer™
Beautiful light. Better moments.